Customer Service and Credibility in Tulare Property Management

It’s easy to find a property manager in Tulare, but it’s slightly more complicated to find a management partner who is dedicated to providing an exceptional rental experience to you and your tenants.

We are a service-oriented team dedicated to good relationships. This impacts your return on investment (ROI) and contributes to a better rental experience for you and your residents.

For our team at River Drive Properties, customer service is about listening. It’s about caring and responsiveness.

We offer the credibility that can only come with providing an outstanding rental experience for your tenants and a profitable investment experience for you.

I Want a Free Rental Analysis

Responsive Tulare Property Management Serves Owners and Tenants Proactively

At River Drive Properties, we prioritize personal relationships and customer service. We know that residents are more than tenants; they’re partners in protecting your investment.

We know that you’re more than a rental property owner. You’re an investor with goals.

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Transparent Communication

We are direct and open when it comes to communicating with owners, tenants, and vendors. It’s never pleasant to deliver bad news, but we’ve found that trying to dance around an unfortunate turn of events only makes things worse.

Expect us to be honest and upfront. We’re transparent, compassionate, and always willing to talk through even the most complicated questions and situations. This allows us to manage conflicts and disputes without escalation.

Whether you prefer to communicate in person, on the phone, or via text and email, we’re available and accessible. You won’t be wondering how to reach us.

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Responsive Maintenance

A huge part of customer service when it comes to Tulare property management is making sure your property is well-maintained. We protect its value and its condition by prioritizing preventative services. Our proactive approach to routine repairs means there are fewer emergencies. That’s more cost-effective for you, and less disruptive to your residents.

We have a system in place to accept and resolve all maintenance requests from tenants. They know we care about their satisfaction and comfort.

There’s always an expert of ours prepared to help with a simple repair or an extensive renovation.

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Detailed and Accurate Accounting

The management and communication of your finances is something we take seriously as your Tulare property management partner.

We’ll always make your financial statements available to you. Whether you’re looking for quick numbers or an in-depth analysis of how a particular rental property is performing, we can help you with the analysis of the data we provide.

Good customer service requires a willingness to be transparent and open. You’ll find we’re committed to that in everything we do, including your financial reporting. You won’t ever have to wonder where your money is going; we’ll show you.

Ask about a Free Rental Analysis for Your Tulare Investment Property

Wondering how much you’ll be able to earn in rent on your Tulare property? Whether you’re preparing to rent it out for the first time or trying to establish a fair but profitable renewal rate, we can help. At River Drive Properties, we gather the data analytics that are necessary to accurately and competitively price your property.

We also tap into our deep market knowledge. Our team has been leasing and managing rental homes in Tulare for years; we know the competing properties, we know the neighborhoods, and we know what tenants are looking for in their next home.

Let’s price your rental home.

I Want a Free Rental Analysis

I switched to River Drive Management a year ago. I own many rental homes in Merced. Every other company I tried, offered poor customer service and non-transparent fees.

I met with Joseph and knew immediately, this was the company for me. They treat the tenants with respect and care and they always respond to questions promptly. The management fee is fair and they do not have any hidden fees. The return on my investment has increased over 40% under their keen management skills. I could not ask for more from a management company.

Peter Chen

Tulare Property Management Services and Pricing

	Full Service Management 1 – 15 Units
Tenant Placement Fee	Included
Monthly Management Fee	9% of Monthly Collected Rent

Rent Assessment
Marketing the Property
Finding Tenants
Tenant Screening
Full Legal Compliance
Lease Execution/Move-in
Convenient Rent Payments
Accounting
Property Maintenance
Vendor Supervision
Rent Collection
Fair Housing Laws/Tenant Notices
Eviction Process Handling
Property Accounting and Reporting
Monthly Owner Statements
Property Evaluations
Eviction Process Handling
Property Accounting and Reporting
Monthly Owner Statements
Property Inspections
Move-out/Turnover Processing/Tenant Disposition Accounting
Increased/Maintained Property Values
Owner and Tenant Portals
Tenant Maintenance System
Leasing Guarantee
Capital Improvement Evaluation	Upon Request
HVAC Maintenance Agreement	Upon Request

	Full Service Management Multi-Family 16+ Units (on-site manager required)
Tenant Placement Fee	Included
Monthly Management Fee	5% of Monthly Collected Rent

Rent Assessment
Marketing the Property
Finding Tenants
Tenant Screening
Full Legal Compliance
Staffing The Property
Convenient Rent Payments
Accounting
Property Maintenance
Vendor Qualifications
Rent Collection
Fair Housing Laws/Tenant Notices
Eviction Process Handling
Property Accounting and Reporting
Monthly Financial Packets
Unit Inspections/Daily Property Inspections
Curb Appeal
Increased/Maintained Property Values
Vendor Supervision
Property Inspections
Tenant Maintenance System
Capital Improvement Projects
Capital Improvement Evaluation	Upon Request
HVAC Maintenance Agreement	Upon Request

Full Service Management
1 – 15 Units

Tenant Placement Fee:
Included
Monthly Management Fee:
9% of Monthly Collected Rent

Rent Assessment

We thoroughly research market rates to maximize the rent amount. We also recommend property improvements to increase asking rents.

Marketing the Property

We use a comprehensive advertising plan, including online avenues as well as traditional platforms, to reach all potential tenants.

Finding Tenants

Our leasing team goes above and beyond to show available properties 7 days a week at the convenience of prospective tenants. We also, do not require prospective tenants to complete an application before they view an available property.

Tenant Screening

We’ve set high qualification standards and have a detailed application process, which includes income verification, background checks, credit checks and even pet screening!

Full Legal Compliance

Our company follows all regulations as outlined by the California Dept of Real Estate as well as all State and Federal laws related to Equal Opportunity Housing and Employment. We work with some of the best attorneys in the valley to ensure our policies and procedures protect our clients, tenants and our company.

Lease Execution/Move-in

Once we find the best qualified tenant for your property, we execute the lease/rental agreement and handle the entire move-in process, including a throughly documented walk through with notes and photos for the property records.

Convenient Rent Payments

Multiple options for tenants to pay rent conveniently and on time.

Accounting

Detailed monthly statements, annual reports and IRS compliant reporting. We’ll manage all of the property bills so that you don’t have to think about it, including HOA’s, mortgages, insurance, etc. Any property related invoices you would like us to take care of for you.

Property Maintenance

We have a dedicated maintenance team of qualified vendors to ensure prompt repairs and we are on-call 24/7/365 for emergencies.

Vendor Supervision

We facilitate all of your property maintenance needs including landscaping, pool services, pest control, maintenance, and more. We ensure the work you pay for is completed to the highest standards possible.

Rent Collection

We manage all rent collections for your property. We have strict policies and standards in place to collect rent as effectively as possible.

Fair Housing Laws/Tenant Notices

We stay up to date on all fair housing laws and make sure any and all notices served from our office meets the standards outlined by local and federal laws. We properly serve all notices including 3 Day Pay or Quit, Change of Terms, Violation, Annual Rent Increases, etc.

Eviction Process Handling

We use an attorney to assist with the eviction process in the unlikely event that a tenant needs to be removed from the property. This enables us to win an overwhelming majority of our eviction cases. We appear in court on your behalf so you do not have to deal with any issue directly.

Property Accounting and Reporting

We have an in-house accounting team who oversees all accounting and reporting functions. We use AppFolio management software — the leading, comprehensive, integrated accounting, maintenance, and advertising program available to the industry.

Monthly Owner Statements

We simply your life by connecting you to our Owner Portal to send monthly owner statements

Property Inspections

Detailed, regular, on-sight evaluations of your property to review and report on property condition.

Move-out/Turnover Processing/Tenant Disposition Accounting

We will provide a thorough move-out inspection with photo documentation. After the inspection, the manager will provide you a list of recommended maintenance to make ready for a new tenant. Upon your approval, we’ll prepare bids for the work needed and manage then entire turnover process. We also comply with CA state laws that require move out disposition statements sent out to previous tenants within 21 days of vacating.

Increased/Maintained Property Values

A well maintained property will hold value or increase in value. We take a proactive approach to preventative maintenance and keep you well informed of your property’s condition. Routine maintenance is essential to increasing value.

Owner and Tenant Portals

We give you real-time access to your properties via your AppFolio Owner Portal. Prospective residents can apply online with the click of a button, existing residents pay their rent online instead of sending rent checks by mail.

Tenant Maintenance System

From their mobile device, Tenants can conveniently place maintenance requests, schedule appointments and communicate with vendors, making life simple for our tenants.

Leasing Guarantee

There is no fee associated with marketing or showing a vacant property. We do not collect our management fee until we start collecting rent.

HVAC Maintenance Agreement

Regularly scheduled service program of your properties HVAC system. – Upon Request

Capital Improvement Evaluation

Annual visit and report on capital improvement needs for your rental property. – Upon Request

Full Service Management
Multi-Family 16+ Units
(onsite manager required)

Tenant Placement Fee:
Included
Monthly Management Fee:
5% of Monthly Collected Rent

Rent Assessment

We thoroughly research market rates to maximize the rent amount. We also recommend property improvements to increase asking rents.

Marketing the Property

We use a comprehensive advertising plan, including online avenues as well as traditional platforms, to reach all potential tenants.

Finding Tenants

Tenant Screening

We’ve set high qualification standards and have a detailed application process, which includes income verification, background checks, credit checks and even pet screening!

Full Legal Compliance

Staffing The Property

River Drive Properties hires the best in the industry. With a substancial investment in our employees, we know the value they add to our company and in the success of your return on investment. We hire and manage office staff as well as maintenance and grounds technicians. Our on-site staff is fully trained and capable of handling the daily challenges and tasks of operating a property to full potential. *Cost of on-site manager/staff members is paid by the property, but 401K plan participation is paid by RDP.

Convenient Rent Payments

Multiple options for tenants to pay rent conveniently and on time.

Accounting

Property Maintenance

We have a dedicated maintenance team of qualified vendors to ensure prompt repairs and we are on-call 24/7/365 for emergencies.

Vendor Qualifications

We work with outside vendors to provide repairs and services. Our vendors are vetted by way of references and required to have proper licensing and liability insurance to protect our clients and tenants from any issues that could arise.

Rent Collection

We manage all rent collections for your property. We have strict policies and standards in place to collect rent as effectively as possible.

Fair Housing Laws/Tenant Notices

Eviction Process Handling

Property Accounting and Reporting

Monthly Financial Packets

We provide a detailed monthly accounting packet that is transparent and easy to understand. Contact us for a sample packet.

Unit Inspections/Daily Property Inspections

Detailed, regular, unit inspections are conducted to document property condition and take care of any unreported maintenance concerns. During daily property inspections, our team members document and find liability issues and resolve them quickly as safety and mitigation of any hazards are the main goals.

Curb Appeal

Our managers are trained to be detailed oriented and focus on making sure the property always looks its absolute best. We work with outside landscaping company’s to maintain and update curb appeal throughout the year. We understand the value of first impressions.

Increased/Maintained Property Values

Vendor Supervision

Tenant Maintenance System

From their mobile device, Tenants can conveniently place maintenance requests, schedule appointments and communicate with vendors, making life simple for our tenants.

Capital Improvement Projects

From unit rehabs to major projects like new windows, exterior painting, new roofs, parking lot paving/slurry seal and any other capital improvements needed, our team will gather bids and oversee the projects start to finish.

Capital Improvement Evaluation

Annual visit and report on capital improvement needs for your rental property. – Upon Request

HVAC Maintenance Agreement

Regularly scheduled service program of your properties HVAC system. – Upon Request

Free Rental Analysis

Talk to a Specialist

Work with River Drive Properties for Better Customer Service in Tulare Property Management

Our reputation for extraordinary customer service at River Drive Properties stems from our dedication to service, our passion for this industry and our community, and our commitment to our valued clients. We’re here to help you earn more money and to have an all-around better investment experience.